At CREATE Consulting Sagl, we prioritize the safety and responsible handling of your data, in full compliance with relevant European and Swiss data protection laws. We only collect personal data on our website when it is technically necessary and never for the purpose of selling or sharing it with third parties.
We consider "personal data" as any information that relates to the personal or material circumstances of an identified or identifiable individual. This includes data that allows for identification, such as names, addresses, telephone numbers, or email addresses.
Intended Use of Data:
We strictly adhere to the principle of purpose-related data use. We collect, process, and store your personal data only for the purposes you have informed us about. Your personal data will not be disclosed to third parties without your explicit consent, except when necessary to provide a service or fulfill a contract. We may disclose information to state institutions or authorities only if required by law or court order.
We do not collect personal data from children without the permission of parents or guardians. We urge parents and guardians to educate children about safe and responsible handling of personal data on the internet. We do not knowingly collect or use personal data from children, nor do we disclose it to third parties.
Data Collection by CREATE Consulting Sagl:
We collect your personal data on our website through two methods: indirect and direct collection.
Indirect Data Collection:
Server Log Files:
When you access our website, we collect and store certain information known as "server log files." This includes the browser type/version, operating system, referrer URL, time and date of the server request, and IP address used. This data is collected for technical reasons, system security, and troubleshooting purposes. It is solely used for statistical analysis and website quality improvement. The data is not linked to any identified or identifiable individual, and we do not create personal user profiles. We reserve the right to review server log files if there are concrete indications of illegal use. The log files are promptly deleted after use.
During your visit to our website, we may place information, known as "cookies," on your computer or mobile device. Accepting cookies is not mandatory to access our website, but certain functions may require cookie acceptance. Cookies are small files that store settings and data for exchange with our system through your browser. They help us tailor our website to your preferences and enhance your user experience. We use both session cookies (erased after closing the browser) and temporary or permanent cookies (stored for a longer period) to make our website more user-friendly, effective, and secure. Cookies do not contain personal data, and they cannot be directly attributed to an identified individual. By activating cookies, an ID number is assigned, but no personal data is attributed. Pseudonymized information may be collected for statistical purposes, such as page visits and service usage. You can prevent cookies from being saved, but this may affect the functionality of our website.
We use Google Analytics and Hubspot for Analytics on our website. These services collect data to evaluate your website usage and provide us with reports on website activity. We have an agreement with Google and Hubspot for data processing. Information such as operating systems, browsers, IP addresses, referrer URLs, and visit timestamps is collected. IP addresses are anonymized within the EU member states and the European Economic Area. You can opt-out of Google Analytics data usage by downloading a browser add-on. For more information, please refer to the privacy policies of Google and Hubspot.
Google Analytics is a web analytics service provided by Google Inc (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Hubspot Inc. (25 First Street, Cambridge, MA 02141 USA) is a software provider for content management systems. On our behalf, Google as well as Hubspot collects data from you when you visit our website in order to evaluate your use of our website and to compile reports on website activity for us. We have concluded an order data processing agreement with Google and Hubspot.
By evaluating our website usage, we can continuously improve our site. For this purpose, these providers use "cookies". For example, information on the operating system, the browser, your IP address, the website you previously visited (referrer URL), and the date and time of your visit to our website are collected. The information generated by this text file about the use of our website is transferred to servers of Google (in the USA) and Hubspot (in Europe) and stored there. IP anonymization applies on our website. Your IP address is shortened on the territory of the EU member states and the European Economic Area. This shortening means that your IP address cannot be traced back to you.
You have the option of preventing Google Analytics from using your data by downloading a browser add-on designed for this purpose: https://tools.google.com/dlpage/gaoptout.
You can find more information on data protection directly from the providers:
Direct data collection
If you send us an email, your email address and your voluntarily submitted data (title, first name, last name, telephone number, company name) will only be used for correspondence with you. Otherwise, we would explicitly point this out to you and ask for your consent. Since email communication does not use a secure data connection, please refrain from transmitting confidential information in this way. The contacts are stored in the inboxes of the respective email addresses.
Advertising purposes existing customers
We also use your personal data on the basis of our legitimate interest for the following purposes:
to maintain the customer relationship with you;
to occasionally inform existing business customers (business to business) about certain professional topics, services, or offers; and
to recommend products or services that may be of interest to you.
You can object to this data processing at any time. If you object, we will no longer process your personal data for this purpose. Please send your objection to the following e-mail address: firstname.lastname@example.org with the subject "Request to stop data processing".
Provision of contractual services
We also process personal data to the necessary extent to provide you with our contractual or pre-contractual services and to carry out other services requested by you. The data processed in this way, the type, scope, purpose, and necessity of its processing are determined by the underlying contractual relationship.
The processed data includes the master data (e.g., name and address), the contact data (e.g., e-mail address and telephone number), as well as the contractual data (e.g., services used, contract content, contractual communication, names of contact persons), and the payment data (e.g., bank account details, payment history).
The deletion of the data takes place when the data is no longer required for the fulfillment of contractual or legal obligations, whereby the necessity of keeping the data is reviewed at irregular intervals. In all other respects, the statutory retention obligations apply.
Social Media Profiles
We have linked social media profiles such as LinkedIn on our website. We do not collect any data when you go to this link.
Disclosure to Third Parties
We treat your personal data with utmost confidentiality and only share it under certain circumstances. This includes situations where you have provided your consent, when we are legally obligated or entitled to disclose the information, or when it is necessary to protect our rights, particularly in relation to claims arising from our contractual relationship.
Furthermore, we may share your personal data with third parties when it is necessary or beneficial for the use of our website or the provision of requested services, even if such services extend beyond the website.
In these instances, we adhere to applicable legal provisions regarding the disclosure of personal data to third parties. When we engage contractors to provide services on our behalf, we implement appropriate legal measures, as well as technical and organizational safeguards, to ensure the protection of your personal data in accordance with relevant legal regulations.
If the level of data protection in a country where your data is processed does not align with the applicable data protection regulations, we establish contractual agreements to ensure that your personal data is protected to an equivalent standard as in Switzerland or the EU/EEA. For example, we may include the EU standard contractual clauses to safeguard your data.
We only process and retain your personal data for as long as necessary to fulfill the purpose for which it was collected, or if required by applicable laws or regulations. Once the purpose of storage no longer applies or if a prescribed retention period expires, we routinely block or delete your data in accordance with statutory requirements.
We prioritize the security of your personal data and have implemented technical and organizational measures to protect it against manipulation, loss, destruction, or unauthorized access. These measures are designed to ensure the confidentiality, integrity, availability, and resilience of our systems and services in processing your data. In the event of a physical or technical incident, we aim to swiftly restore data availability and access.
Our data processing and security measures are continuously updated in line with technological advancements to maintain their effectiveness.
We also take the protection of your data internally very seriously. Our employees and the service providers we engage are obligated to maintain confidentiality and comply with data protection regulations. They are granted access to personal data only to the extent necessary to perform their duties.
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